complaints handling procedure
33 Property Services provides the highest standard of working practices, all staff will endeavour to solve issues, day to day problems in a timely and prompt manner. We encourage all feedback!
If you remain unsatisfied with your service, please see below for the procedure set in place for dealing with complaints in line with the Property Ombudsman Guidelines.
Complaints about the service of 33 Property Services should be sent in writing to:
The Director, 33 Property Services, 71-75 Shelton Street, Covent Garden, London, WC2H 9JQ or complaints@33propertyservices.com
Whereas your complaint may have been made to one of our office(s), you will be required to send the full and complete details with regard to your complaint, in writing to the Director. To ensure accuracy and transparency of the information passing between parties, we are unable to deal with complaints verbally or over the telephone.
Upon receipt of the written details of your complaint, 33 Property Services we will begin an investigation. 33 Property Services will contact you within 3 working days to acknowledge, advise and action the course of your complaint. Any further information and comments with concern to your complaint will be invited.
A concise, written, formal outcome will be presented following 33 Property Services initial investigation within 15 working days upon receipt of your written complaint. You will be be advised of any further action to be taken with regard to your complaint.
If you remain dissatisfied following the initial investigation, handling and outcome of your complaint, please refer again to the Director at the above addresses. 33 Property Services will action a second detached review of the complaint within 15 working days, upon receipt of your written complaint. 33 Property Services will provide a written statement expressing our final view and or any offer(s) made will be sent
Following receipt of this letter, if you still remain dissatisfied, you may wish to refer the matter onwards to The Property Ombudsman, Milford House, 43-55 Milford Street, Salisbury, Wiltshire, SP1 2BP or Telephone Number - (01722) 333 306, Fax Number - (01722) 332 296, or The Property Ombudsman.
Any referral must be made within 12 months of our final view. 33 Property Services advises that any formal complaint will not necessarily delay or prevent issuing legal proceedings against you for any sum(s) outstanding. Any complaint, pending or otherwise is a separate matter and prompt settlement is advised to avoid litigation.
33 Property Services is hugely appreciative of any feedback received.